Refund Policy

At TGF IDEAS EMPIRE, we want you to be satisfied with every purchase. This policy explains when and how refunds are made for orders placed through our online store.

Products

You may request a refund if an item:

• arrives damaged, defective or not as described; or
• is different from what you ordered.

Please contact us within 7 days of receiving the item, with your order number and photos of the item and packaging. Items must be unused and returned in their original packaging, together with all accessories. See our Shipping & Return Policy for how to return an item.

We are unable to refund items that have been used, damaged after delivery, or items marked as non-returnable (for example, opened consumables or custom-made / printed items).

Services

• Cancellations made at least 3 working days before the scheduled date are refunded in full.
• For cancellations made later than that, we may deduct costs already incurred (for example, preparation, travel or materials).
• Once a service has been delivered, it is not refundable. If you are unhappy with the service, please contact us and we will work with you to resolve it.

Unpaid or cancelled orders

If we cancel your order (for example, an item is out of stock), you will receive a full refund.

How refunds are paid

Approved refunds are returned to your original payment method through our payment provider, CHIP, within 14 working days. The time for the money to appear in your account depends on your bank or card issuer. Shipping fees are refunded only if the return is due to our error.

Contact

Email tgfideas@gmail.com or call / WhatsApp 018-3713384 and include your order number.